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4 ways to advance in your career as a Customer Success Manager

Customer Success Manager may have begun as a flattering title for customer service. But, the scope of its duties has risen to meet the challenges of global competition. Customer success management is all about optimizing and retaining customer relationships. And, that comes from making customers successful.   The Role of the CSM According to The […]

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5 Tactics to Increase Upsells

Upsells are targets staring every Customer Success team in the face.   The role of upselling Len Markidan of Groove suggests there are three distinct benefits to upselling customers: Upselling builds deeper customer relationships. Upselling to customers is easier than selling to new customers. Upselling increases Customer Life Value (CLV) How upselling builds deeper customer relationships If you’re […]

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